Ycall Privacy Policy

Privacy Policy

Updated at July 15th, 2025

This Privacy Policy describes how PT. YAO JING TRADE (“we,” “our,” or “us”), as the provider of the mobile application Ycall, collects, uses, and protects your personal data when you use our Services.

PT. YAO JING TRADE is the data controller responsible for processing your Personal Data under this Policy.

If you have any questions about this Privacy Policy or our data practices, you can contact us at: hermawandevi219@gmail.com.

This Policy describes the following:

1. What types of Personal data do we collect?

2. Cookies

3. How we process your Personal Data

4. How do we share your Personal Data

5. Storage and processing of your information

6. Third party services and websites

7. Children‘s privacy

8. Your data protection rights

9. Submitting a privacy request

10. How to delete your account and data

11. How Do We Protect Your Data

12. How to contact us

13.Changes to the policy

1. What types of Personal data do we collect?

As long as quality of the Services can be guaranteed, we will endeavor to collect as little of your personal information as possible. The information we collect from you for the performance of our Services are as follows:

Data we collect

Categories	Description
Account information	When you choose our service to register an account, we will collect your account information, such as account number, login password, third-party account information.
Device Information	When you visit or access the Services, we also collect your device ID, operating system, IP address, country code, device type and versions, mobile network operator, etc. You may refer to Appendix 1 of this Privacy Policy for more details on the information we collect from your devices.
Your Profile Information	When you create your profile in our app, we collect your profile infomation, such as profile photo, nickname, gender, date of birth, personal signature, etc.
User Content & Behavior Information	Such as browsing history, searching history, friend list, comments, messages, video streaming data, etc.
Virtual Currency & Payment Information	order number, recharge information, payment method, virtual currency balance, user props and rights, etc.
Communication data	When you send me an email or contact me via the support in our Services, we collect the Personal Data you provide us. This may include your name, email address and any other information you choose to provide.
Log-in history and usage data	In order to enhance the functionality of the Services and to provide you with a better user experience, we collect technical information transmitted by your device when you use the Services, including information related to your behavior and use of the Services.
Third Party Application Detection	To provide sharing functionality, the app can detect if WhatsApp is installed on your device. To provide payment functionality, the software can also detect whether Google Play is installed on your device.
Permission Requests and User Notification	For key permissions (such as camera, microphone, notifications, and album), we will provide clear in-app explanations about why these permissions are needed before requesting access, and we will only request such permissions when necessary to provide relevant features.

List of System Permissions

System	Permission	Purpose
Android	PHONE STATE	Get the device's unique identifier and detect incoming call status
Android	INTERNET	For optimize user network experience
Android	RECORD_AUDIO	Voice call, voice recognition, audio recording applications. We use this permission only for real-time video chat and audio messages and will not record or store audio.
Android	CAMERA	For taking pictures, video chats.
Android	MODIFY_AUDIO_SETTINGS	For improve audio output
Android	ACCESS_NETWORK_STATE	Get network connection information
Android	ACCESS_WIFI_STATE	Get Wi-Fi connection information
Android	READ_EXTERNAL_STORAGE	Access photos, files, and more
Android	READ_MEDIA_IMAGES	For saving and uploading pictures
Android	READ_MEDIA_AUDIO	For playing local music or video
Android	WAKE_LOCK	For keep the device awake in a specific scenario, such as video playback
Android	NOTIFICATION	For pushing information to users in a timely manner
Android	BLUETOOTH	For connecting and using Bluetooth devices to play and record sound
Android 12+	BLUETOOTH_CONNECT	For Android 12+ connecting and using Bluetooth devices to play and record sound
Android	ACCESS_FINE_LOCATION	To support Bluetooth headset calling, we need to access location permissions to discover Bluetooth devices. This data is only used for device connection and will not collect or upload geographic location information.
Android	CLIP	To copy others' user id or to copy the invitation code to their friends.

2. Cookies and Similar Technologies

When you use our Services, we may collect and store certain information through cookies and similar technologies (e.g., local storage, SDKs). These small data files help us recognize you when you revisit the Services and provide you with a safer and more personalized experience.

2.1 How We Use Cookies

We use cookies and similar technologies for the following purposes:

Essential cookies: To enable core features of the Services, such as login authentication and maintaining your session.

Functional cookies: To remember your preferences and provide a customized user experience.

Security cookies: To help monitor and protect your account from unauthorized access or suspicious activity.

We do not use cookies for cross‑site tracking or to sell data to third parties.

2.2 Managing Cookies

You can adjust your browser or device settings to reject or delete cookies at any time. Each browser is different, so please check your browser’s “Help” menu to learn how to manage your cookie preferences.

For users in certain regions (e.g., EU/EEA), you may also manage or withdraw cookie consent through our in‑app privacy settings (where available).

Please note: Disabling cookies may impact certain features or functionality of the Services.

For more information, please refer to your browser’s official documentation (e.g., Chrome, Safari, Firefox, Microsoft Edge, or Android Browser).

3. How We Process Your Personal Data

We process your Personal Data only for the purposes described below, in compliance with applicable laws, and always on the basis of legitimate interests, performance of a contract, legal obligations, or your consent (where required):

3.1 Provision of Services and Customer Support

We use your Personal Data (e.g., name, email address) to provide our Services, enable account access, and respond to your inquiries.

3.2 Payments

We work with third‑party payment processors to securely process transactions. We collect limited payment‑related information (e.g., transaction IDs, billing information) to connect your payment method to your account, issue invoices, and maintain orderly financial records.

3.3 Improving Our Services

We analyze usage data to enhance usability, quality, functionality, and performance of our Services. This includes debugging, error identification, internal research, and technological development.

3.4 Marketing and Advertising

We use tracking technologies (e.g., cookies, device identifiers) to provide personalized and non‑personalized ads during your interaction with our Services.

We do not sell your data or share it with advertisers to build long‑term profiles.

Where required by law, you may opt‑out of personalized advertising through device settings or in‑app preferences.

3.5 Service Integrity and Security

We process information to maintain the integrity and security of our Services, including fraud prevention, user authentication, and enforcement of our Terms of Service.

3.6 Compliance with Legal Obligations

We may process or disclose your information only as required by applicable laws, court orders, or lawful requests from authorities, ensuring such disclosure is limited and subject to due process.

3.7 Special Categories of Personal Data

We do not actively collect sensitive personal data (e.g., racial or ethnic origin, political opinions, religious beliefs). If you voluntarily provide such information (e.g., in a self‑description), we will only process it where necessary and lawful, such as for preventing unlawful acts or cooperating with lawful investigations.

4. How Do We Share Your Personal Data

We do not sell or rent your Personal Data to third parties. Any sharing of your data is done only as necessary to operate, provide, and improve our Services, and in accordance with applicable laws.

We may share your information with:

4.1. Authorized Service Providers

Third‑party vendors who provide services such as cloud hosting, customer support, analytics, and fraud detection. These providers are contractually obligated to use your data only for the purpose of providing these services and must protect your data appropriately.

4.2. Payment Processors

We work with trusted third‑party payment processors to handle transactions securely. They may access your billing information and transaction metadata solely to complete your purchases.

4.3. Third‑Party Integrations

At your choice, you may connect your account with third‑party services (e.g., Google, Apple, Facebook). These integrations may share limited information such as user ID, profile data, or authentication tokens. You may disable these connections at any time through the relevant settings.

4.4. Legal and Safety Requirements

We may disclose information if required by law, court order, or valid legal process, or when necessary to prevent fraud, enforce our Terms of Service, or protect the rights, property, or safety of our users and the public.

4.5. Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. In such cases, we will ensure your data continues to be protected under this Privacy Policy or equivalent safeguards.

5. Storage and Processing of Your Information

5.1. Storage and Security of Your Information

Your information collected through the Services may be processed and/or stored in any country where we or our service providers maintain facilities. We take appropriate organizational and technical measures to ensure that such storage and transfers are secure and that your personal data remains protected.

All data transmitted between your device and our servers is encrypted using industry‑standard encryption protocols (e.g., HTTPS/TLS) to protect your privacy and data security.

5.2. Retention of Your Information

We retain your personal information only for as long as is necessary to fulfill the purposes described in this Policy or as required by law.

For users with an active account, we retain data as long as your account remains active or as necessary to provide services.

For visitors or temporary users, we retain your data for a limited time after your last interaction, based on legal requirements.

We may retain certain information to comply with legal obligations, resolve disputes, and enforce our agreements. Data may be anonymized or deleted when no longer needed. Backup data may be retained temporarily for recovery and audit purposes, in line with applicable retention policies.

5.3. International Transfers of Your Information

Your information may be transferred to and processed in countries or regions outside your own, solely for the purposes outlined in this Policy. We ensure that such transfers comply with applicable legal and regulatory requirements.

Where required, we rely on recognized safeguards (such as Standard Contractual Clauses) to protect your data across borders.

To the extent that the GDPR or UK GDPR are applicable, we will only transfer or share your Personal Data to data recipients:

Located in the EEA or in the UK;

Located in non-EEA countries or UK which have been approved as providing adequate level of data protection;

Who have entered into legal arrangements ensuring an adequate level of data protection.

6. Third-Party Services and Websites

Our Services may link to or integrate with third‑party websites or services. This Privacy Policy does not apply to the privacy practices of those third parties.

When you connect your account to a third‑party service or external platform (e.g., Google, Apple, Facebook), you authorize us to share limited information with that third party, such as:

Your username or profile ID;

Confirmation that the connection originated from our Service;

Relevant usage or diagnostic data needed to provide or improve the integration.

You may revoke these connections at any time via in‑app settings or by contacting us.

We encourage you to review the privacy policies of any third‑party websites or services you interact with. We are not responsible for the content, security, or privacy practices of these third parties.

7. Children’s Privacy

Our Services are not intended for individuals under 18 years old or below the digital age of consent as defined by applicable laws in your jurisdiction (the “Age of Consent”).

We do not knowingly collect, use, or disclose Personal Data from children under the Age of Consent. If we become aware that we have inadvertently collected such data, we will promptly delete the information and disable the associated account.

If you are a parent or legal guardian and believe that your child has provided us with Personal Data, you may contact us at hermawandevi219@gmail.com to request:

Removal of the child’s account and data;

Access to the child’s data;

Limitation or withdrawal of any consent previously given.

Where explicit parental consent is required by law for processing a minor’s Personal Data, we will not process such data without obtaining verifiable consent from a parent or legal guardian.

We comply with all applicable child privacy regulations, including COPPA, GDPR (Article 8), and relevant local child data protection laws.

For more information about our child safety measures, please visit:.https://api.ycallnoww.com/pages/child.html

8. Right to Protect Your Data

Depending on your jurisdiction and applicable data protection laws (such as GDPR, CCPA, or other local law), you may have some or all of the rights with respect to your Personal Data:

8.1 Right of Access

You have the right to request information about whether we are processing your Personal Data and to obtain a copy of that data and related information.

8.2 Right to data portability

You have the right to have your Personal Data transmitted to you or a third party in a secure, usable and machine-readable format.

8.3 Right to Delete (delete)

You may request that we delete any Personal Data that we hold about you, subject to certain legal restrictions.

8.4 Right of Amendment

If you believe that information we have about you is inaccurate, incomplete, or out of date, you may request that it be corrected or amended.

8.5 Right to restrict or object to processing

You may request that we limit or stop the processing of certain types of Personal Data in specific circumstances.

8.6 Right to use sensitive data

You may request that we restrict access to your sensitive Personal Data in order to request that we delete it.

8.7 Right to Withdraw Consent

Where the processing is carried out with your consent, you have the right to withdraw it at any time without having to assess the lawfulness of the processing before withdrawing.

8.8 The right to opt-out of automated decision-making

You have the right to do so only through automated processes, including profiling, that create legal obligations or legitimate interests, except where we are required to provide the Services or where you have expressly consented.

8.9. Right to Opt Out of the Sale or Sharing of Personal Data

If we sell or share your Personal Data for targeted advertising purposes, you have the right to opt out. Please note that we may still share limited data with trusted service providers for essential business operations.

8.10. Right to Non-Discrimination

You will not be discriminated against for exercising your privacy rights. This means we will not deny you services, charge different prices, or provide a lower quality of service based solely on your request.

Please Note:

These rights may not be absolute and are subject to applicable laws and exceptions. We may retain certain data where required for legal, security, or operational reasons.

If you wish to exercise any of your rights, please contact me at hermawandevi219@gmail.com.

If you are not satisfied with our response, you may file a complaint with your local data protection authority.

9. Submitting a privacy request

9.1. Authorized Agent Requests

You may use an authorized agent to submit a request on your behalf to exercise your rights under applicable data protection laws, provided that:

The authorized agent is a natural person or a registered business entity;

You have provided the agent with signed, written permission to act on your behalf.

If you submit a request through an authorized agent, we may require:

A copy of the signed authorization;

Verification of your identity directly from you.

Please send such requests to hermawandevi219@gmail.com.

9.2. Verification Requirements

For security and compliance reasons, any privacy request must:

Include sufficient information to allow me to verify your identity (or the identity of your authorized agent), and

Clearly describe your request so we can understand, evaluate, and respond appropriately.

If we cannot verify the identity or authority of the requestor, we may be unable to fulfill the request.

9.3. Use of Data for Verification Only

Any Personal Data collected as part of a verifiable privacy request will be used solely for the purposes of verifying the identity or authority of the requestor and processing the request.

9.4. No Account Requirement

You are not required to create an account with me in order to submit a verifiable request to exercise your privacy rights.

10. How to delete your account and data

You may request the deletion of your account and associated Personal Data at any time. To do so:

Log in to your account;

Go to “Settings > Account cancellation;

Confirm your request for permanent deletion.

Your account will be deleted immediately after deletion. Upon deletion, we will remove content you have created, posted, or streamed and all your asset in your account. And there is no way to restore your account or reuse it after deletion.

Please note:

Data shared by others about you (such as messages, or posts) will not be removed;

Some data may be retained in accordance with our retention policy and legal obligations, such as for fraud prevention, dispute resolution, or regulatory compliance.

We may also retain backup copies of certain information for a limited time for business continuity or disaster recovery purposes, in accordance with applicable laws.

If you need assistance with the deletion process or have questions, please contact me at:

hermawandevi219@gmail.com

11. How Do We Protect Your Data

We care deeply about your privacy and are committed to protecting your Personal Data in compliance with applicable data protection laws.

To help prevent unauthorized access, use, or disclosure of your information, we implement a combination of administrative, technical, and physical safeguards, including but not limited to:

Encryption during data transmission (e.g., HTTPS/TLS);

Access controls and authentication protocols to restrict unauthorized access;

Regular system monitoring and vulnerability assessments;

Staff training on data protection practices and security policies;

Data minimization practices, ensuring we only collect and retain what is necessary for our Services.

While we take reasonable steps to secure your information and maintain its confidentiality, no method of transmission or storage over the Internet can be guaranteed 100% secure. We encourage you to use discretion when deciding what Personal Data to share, especially in public areas of the Services, and to keep your login credentials confidential.

If you have concerns about your data security or encounter potential misuse of the Services, please contact us using the details provided in the How to Contact Us section of this Policy.

12. How to Contact Us

If you have any questions, concerns, or feedback about this Privacy Policy or our data practices, you can contact us through:

Email: hermawandevi219@gmail.com (Privacy Contact)

In-app Customer Support: Use the “Help” or “Feedback” options within the app.

We will make every effort to respond to inquiries within a reasonable timeframe.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.

Material changes will be communicated in advance through in-app notifications, emails, or other appropriate channels before they take effect.

The updated version will include a “Last Updated” date at the top of the policy.

By continuing to use our Services after any changes take effect, you acknowledge and agree to the updated Privacy Policy.

By continuing to use our Services after any changes take effect, you acknowledge and agree to the updated Privacy Policy.